Administrative Assistant

Administrative Assistants are key members of every team. You will help your team by completing essential tasks which could include organising paperwork, booking appointments, typing up notes, answering the phone, recording information, organising meetings, and greeting visitors. You will play a really important role in supporting your team in their day-to-day activities.

Administrative Assistant is also known as Office Administrator, Clerical Assistant, Business Dupport Officer, Project Support Officer, Clerk.

Role Characteristics

Organise and maintain files and databases to ensure up to date records
Coordinate meetings for members of the team and organise any room bookings for meetings
Book and schedule appointments for members of the team
Answer phone calls and emails to solve any queries
Schedule meetings for members of the team and take notes to keep records of meetings
Maintain high office standards, regularly taking stock of office supplies and ordering new supplies

Skills

Attention to detail
Customer service
Organisation
Team work
Written communication

Day in the life

Watch this video to find out more about the crucial role of Administration staff.

Routes into this role

Here are some example routes that can lead into this role.

Pre-employment Programmes

Volunteering or work experience

Apply directly

GCSEs

An apprenticeship

How to become

There are many routes into Administrative work. There are no set entry requirements. However, many employers will expect good English, maths and IT skills.

You may need GCSEs or equivalent qualifications in English and maths.

It is important to check your preferred employer's entry requirements for guidance.

Where can this role lead

No matter what role you start in or where you are in your career path, there are always opportunities to develop and progress in health and care.

There are plenty of opportunities to take your career further. You could stay in administration, by becoming a Team Leader or Supervisor. You could also move into other wider health and care roles, too. If you like working with numbers, you could use your skills and experience to move into finance. Or if you like planning, organising and problem solving you could work in quality improvement, projects or service management.