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Care Navigator

Primary care services act as the ‘front door’ to the health and care sector. General Practices (GP surgeries), dentists and local pharmacies are all part of primary care.

As the first point of contact when a patient contacts their GP for advice, Care Navigators play a crucial role in helping people to get the right support at the right time. A Care Navigator will take incoming calls, talk to patients when they visit practice, discuss options for patient care, administration, update patient records, deal with prescription requests and more.

Care Navigator is also known as Receptionist, Patient support team, GP Receptionist.

Role Characteristics

  • Deal with a wide range of patient queries, face to face or over the phone
  • Work alongside the Doctors to prioritise and allocate appointments
  • A wide range of administrative tasks for patients
  • Complete referrals and order prescriptions
  • Support the clinical team
  • Update the inhouse system and log all calls

Skills

  • Active listening
  • Advice giving
  • Attention to detail
  • Communication
  • Customer service
  • Organisation

Day in the life

You can find out more about how to become and Care Navigator and what it involves here

Routes into this role

Here are some example routes that can lead into this role.

  • Pre-employment Programmes
  • Apply directly
  • GCSEs

How to become

There are no set entry requirements. However, many employers will expect good English, Maths and IT skills. 

You may need GCSEs or equivalent qualifications in English and maths.

It is important to check your preferred employer's entry requirements for guidance.

Where can this role lead

No matter what role you start in or where you are in your career path, there are always opportunities to develop and progress within health and care.

There are plenty of opportunities to take your career further. You could stay in administration, by becoming a Team Leader or a Practice Manager. You could also move into other wider health and care roles. If you like working with people, you may enjoy a more hands on role such as Healthcare Assistant or Social Prescriber. You could even look to retrain to become a GP Nurse.

Location

  • GP Practices

Working hours

  • Full Time
  • Part Time
  • Weekdays

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Support (e.g. Talent Hub, Pre-employment programmes)
Care Navigator Pre-employment Programme
This is a 4-week course pre-employment course, where you will have the opportunity to learn about the skills, knowledge and behaviours needed to become a ‘Care Navigator’.
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