Housing Officer

A Housing Officer helps people find somewhere to live, and helps fix problems and issues with housing - particularly local council or housing association accommodation. You could also work with tenants to fix issues with a property or issues such as safety or anti-social behaviour.

Tenants in all kinds of accommodation can find themselves in need of support with their housing arrangements and can need representation to help them deal with problems. Housing officers are professionals who support tenants in housing associations and local authority properties.

Housing Officer is also known as Housing Practitioner, Housing Support Worker.

Role Characteristics

Help tenants with applications, rent payments, and any other related issues
Allocate houses to people in the community
Make sure housing is safe and well-maintained for its occupants
Organise repairs and maintenance on the homes
Work with local communities to help house people in the community
Work with other organisations to support tenants and address wider issues

Skills

Active listening
Advice giving
Empathy
Taking initiative
Team work
Communication

Day in the life

Watch this video to learn from Kris about the work of a Housing Officer.

Routes into this role

Here are some example routes that can lead into this role.

Apply directly

GCSEs

BTEC

A-Levels

An apprenticeship

Undergraduate degree

How to become

You will normally require GCSEs in English and Maths and A Levels. A degree in a housing related field like management studies, business or economics would be beneficial. Additionally, some experience in housing, social work, and knowledge of housing legislation and practices would also be beneficial. Volunteering and work experience is valued by employers.

It is important to check your preferred course provider's entry requirements for guidance.

Where can this role lead

No matter what role you start in or where you are in your career path, there are always opportunities to develop and progress in health and care.

You could use the skills you have developed in this role to become a Team Leader or Supervisor. You could also develop become a specialist in a certain area.