Patient Transport Services (PTS) Driver

A Patient Transport Services Driver plays a crucial role in the healthcare system by safely transporting patients to and from medical facilities.

You will ensure that patients who require non-emergency medical transportation receive comfortable and reliable service, contributing to their overall well-being and access to necessary healthcare appointments.

Role Characteristics

Drive people to and from various health and care facilities
Drive carefully to ensure patients are secure, comfortable and the drive isn’t adding to their pain
Help people move in and out of the vehicle
Keep the vehicle clean and tidy
Provide reassurance, be friendly and approachable and to chat to people
Keeping accurate records of your journeys

Skills

Communication
Customer service
Following instructions
Operating equipment
Reliability

Day in the life

Watch the video to learn more about the Patient Transport Service.

Routes into this role

Here are some example routes that can lead into this role.

Volunteering or work experience

Maths and English skills

Apply directly

GCSEs

How to become

Employers expect good levels of numeracy and literacy. They may ask for GCSEs (or equivalent) in English and maths. Employers may also ask for relevant driving or customer service experience. This could be from paid or voluntary work.

Drivers have to have the correct driving licence for the vehicle they drive. Most employers expect you have a driving licence when you apply. NHS and ambulance service trusts use vehicles of different sizes, so check carefully which classifications you need on your licence.

Where can this role lead

No matter what role you start in or where you are in your career path, there are always opportunities to develop and progress in health and care.

With experience, you could progress to become a Team Leader or Supervisor and be in charge of a team of Drivers. You can also progress by training to drive other vehicles and even apply to become a Driving Instructor.